Terms & Conditions

Terms & Conditions




Introduction

RCT Express is a logistics and delivery service provider operating in Oman and the GCC region. By engaging with our services, you agree to comply with these terms and conditions, which may be updated periodically without prior notice.

Services Offered

RCT Express provides domestic express delivery services, including door-to-door collection and delivery within 24-72 hours. We do not provide tracking and management services, customs brokerage, fulfillment, warehousing, or specialized delivery services.

Customer Obligations

  • Customers are responsible for providing accurate and complete information for pickups and deliveries, including addresses and contact details.
  • The contents of any shipment must comply with applicable laws and must not include prohibited items (e.g., hazardous materials, illegal goods, or restricted items as defined by RCT Express).
  • Customers must ensure proper packaging of goods to prevent damage during transit.

Prohibited Items

RCT Express does not accept for shipment items including but not limited to:

  • Hazardous or combustible materials.
  • Weapons, ammunition, or explosives.
  • Perishable goods or live animals.
  • Counterfeit or illegal products.
  • Shipments found to contain prohibited items will be rejected or returned at the customer’s expense.

Delivery Timelines

  • RCT Express strives to deliver packages within the committed timeframes of 24-72 hours.
  • Delays caused by unforeseen circumstances such as extreme weather, customs procedures, or other external factors are beyond our control, and RCT Express cannot be held liable for such delays.

Liability & Insurance

RCT Express will take reasonable care in handling shipments but shall not be liable for:

  • Damage caused by improper packaging.
  • Losses due to incorrect or incomplete information provided by the customer.
  • Optional insurance for shipments can be arranged at the customer’s request for an additional fee. Claims for loss or damage must be submitted within 7 days of delivery.

Pricing & Payments

  • Pricing for services will be agreed upon at the time of booking.
  • Payments must be made in accordance with the agreed terms, and any unpaid balances may result in service suspension.

Right of Refusal

RCT Express reserves the right to refuse any shipment that:

  • Violates our terms and conditions.
  • Is inadequately packaged or improperly labeled.
  • Contains prohibited items.

Confidentiality & Privacy

RCT Express is committed to protecting customer data in accordance with applicable privacy laws. Please refer to our Privacy Policy for details.

Force Majeure

RCT Express is not responsible for delays or failures in service caused by events beyond our reasonable control, such as natural disasters, strikes, or government restrictions.

Ammendments

Amendments RCT Express reserves the right to amend these terms and conditions at any time.